Support
Shopify Maintenance & Support Plans — Your On-Call Shopify Team
A monthly plan for the fixes, updates, new sections and checks every store needs, with a team that already knows your theme.
Quick answer
A Shopify maintenance plan gives you a set amount of developer time each month for fixes, small features, theme and app updates, and speed and SEO monitoring. Lazapi plans have predictable monthly pricing, a clear way to send requests by email, WhatsApp or a shared board, and working hours that overlap with India, the UAE and the UK.
What support covers
- Bug fixes and layout issues
- Theme and app updates
- New sections and landing pages
- Product page and content changes
- App installs, removals and configuration
- Speed monitoring
- SEO and Search Console monitoring
- Seasonal campaign setup
- Advice on new Shopify features
Support plans
Choose the level of cover that matches how often your store changes. Every plan can be adjusted as you grow.
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Essential
Quote on request per month
Discuss Your Shopify ProjectFor stores that need a safety net and occasional changes.
Essential includes:
- Monthly development hours
- Bug fixes and small changes
- App and theme update checks
- Monthly health check
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Growth
Quote on request per month
Discuss Your Shopify ProjectFor stores adding features and campaigns every month.
Growth includes:
- More development hours
- New sections and landing pages
- Speed and SEO monitoring
- Priority response
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Priority
Quote on request per month
Discuss Your Shopify ProjectFor busy stores that need a dedicated Shopify team.
Priority includes:
- Largest block of hours
- Fastest response
- Monthly planning call
- CRO and analytics support
Hours, response times and prices are confirmed in your written proposal.
How requests work
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Send a request
By email, WhatsApp or a shared task board, whichever suits your team.
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We confirm
You get an estimate and timing before work starts on anything sizeable.
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We build and test
Changes are made on a duplicate theme and tested.
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You approve
We publish when you are happy and log the hours used.
Questions we hear often
What counts as a support request?
Anything on your Shopify store: fixing a bug, changing a section, adding a landing page, installing an app or checking why something stopped working. Larger projects, such as a redesign, are quoted separately.
How do I send requests?
By email, WhatsApp or a shared task board. Each request is logged so you can see what was done and how much time it took.
Do you work in my time zone?
We work on Indian Standard Time, which overlaps with the full UAE working day and UK mornings. Calls with US clients are scheduled early or late in our day.
Can you support a store you didn’t build?
Yes. We start with a short audit of the theme, apps and settings so we understand the store before we change anything.
Can I change plans later?
Yes. You can move up or down as your needs change; the details are set out in your proposal.
Let’s talk about your Shopify store
Tell us where the store is today and where you want it to be. We’ll reply with clear next steps and a written quote.